Refund Policy

Last updated: November 05, 2026

We stand behind the quality of our work. This policy explains when refunds can be requested and how they are processed.

Eligibility

• Refund requests must be submitted in writing within 7 days of the disputed milestone delivery.
• You must clearly mention the agreed scope item that was not delivered.
• You must allow us one reasonable attempt to resolve the issue.

When Refunds Apply

• If we fail to deliver agreed scope items after a fair correction window.
• If project cancellation is initiated by us before agreed milestone delivery.

When Refunds Do Not Apply

• Delays caused by missing client inputs, approvals, or third-party dependencies.
• Change requests outside the originally approved scope.
• Work already approved in writing by the client.

Refund Method & Timeline

Approved refunds are processed to the original payment method within 7-14 business days, depending on payment gateway and bank processing times.

How to Request a Refund

Submit your request through our contact form with project name, invoice/milestone reference, and reason for request.